FAQ

Yes, absolutely. Every product we feature is 100% authentic and sourced directly from official brand stores, authorized retailers, and trusted global suppliers. We do not deal in replicas or counterfeit items — authenticity is at the core of what we do.

We offer worldwide delivery from our base in Dubai. Whether you're located in the Middle East, Europe, Asia, or North America, we can ship your order to your doorstep.

Note: Delivery times may vary depending on your location.

We offer inclusive pricing for all orders within the UAE — meaning duties and taxes are already covered, and no additional charges will apply at delivery.

For orders outside the UAE, duties and taxes may be charged by your country’s customs authorities. These charges vary by destination and are the responsibility of the customer.

However, we’re here to make your experience seamless. If you have any questions or need assistance with understanding or preparing for customs and duties in your country, feel free to message us directly. Our team will be happy to guide you through the process and offer any support you need.

Simply click the “Buy Now” button on the product page, and you’ll be redirected to WhatsApp. One of our team members will confirm product availability, your size, shipping details, and guide you through the rest of the process.

Since we operate as a personal shopping service with limited-stock, curated drops, all sales are final.

We do not accept returns or exchanges, as each item is specifically sourced for the client based on individual requests.

However, if your item arrives damaged or incorrect, please contact us within 24 hours of receiving your order. We’ll be happy to assist you and resolve the issue promptly.

Your satisfaction is our priority, and we're here to ensure every order meets your expectations.

Yes! We’re happy to provide personal sizing support and styling suggestions through WhatsApp before you confirm your purchase. Just send us a message and we’ll help you find the perfect fit.

All orders are dispatched within 7 days after your order is accepted and confirmed. Since we source products globally, the final delivery time may vary depending on the item, brand, country of origin, and your shipping location.

Please note that customs processing times in your country may also affect delivery. As this is handled by local authorities and outside our control, JPS PERSONAL SHOPPING will not be held liable for any delays caused by customs clearance.

Once your order is confirmed, our team will provide an estimated delivery window and stay in touch throughout the process.

Your order is our priority, and we’ll always keep you updated.